Frequently Asked Questions
Everything you need to know about shopping with Steps.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between different styles and collections.
What is your return policy for footwear?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are clean and free of scuffs; we recommend trying your new shoes on a carpeted surface.
How long does standard shipping take?
Standard domestic shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's journey.
Are your materials sustainably sourced?
At Steps, we are committed to ethical fashion. We use a mix of recycled textiles and responsibly sourced leathers, working exclusively with manufacturers who meet our high standards for environmental impact.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.